Answers to the questions we hear most often. Can’t find what you need? Email us at support@teaory.net and we’ll be happy to help.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, and Google Pay. Payments are processed securely and we never store your full card details.
Can I change or cancel my order?
If your order has not yet been dispatched, email us as soon as possible at support@teaory.net and we’ll do our best to update or cancel it. Once an order has shipped it can no longer be changed.
Shipping & Delivery
Where do you ship from?
All orders are packed and dispatched from our facility in Lai Chi Kok, Hong Kong. See our Shipping Information page for delivery times and details.
How do I track my order?
Once your order ships you’ll receive a confirmation, and you can view the status anytime from your account dashboard.
Tea Quality & Storage
How should I store my tea?
Keep tea in an airtight, opaque container away from heat, light, moisture, and strong odours. Stored well, most teas stay fresh for 12-24 months; delicate green and white teas are best enjoyed within a year, while aged pu-erh can improve over time.
Is your tea loose-leaf?
Yes – we favour whole-leaf teas, which preserve more flavour and aroma than broken leaf or tea bags.
Returns
What is your returns policy?
If something isn’t right, please see our Returns & Exchanges page or contact us within 14 days of delivery.