We’d love to hear from you. Whether you have a question about an order, need help choosing a tea, or simply want to share your thoughts, our customer care team is here to help.
Visit or Write to Us
Teaory
Room 15, 11/F, China United Plaza
1008 Tai Nan West Street
Lai Chi Kok, Kowloon, Hong Kong
For all enquiries, please email support@teaory.net. We aim to reply to every message within one business day.
Customer Care Hours
Monday to Friday, 9:00am – 6:00pm (Hong Kong Time). Messages received on weekends and public holidays will be answered the next business day.
Order Support
Already placed an order? You can view its status anytime from your account dashboard. For help with returns, see our Returns & Exchanges page.